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Design for AI

How to make machine learning work for people Latest Blog PostLatest Podcast

AI is like nuclear power

Like nuclear power, AI is powerful enough to be used as a solution for many problems, but only if it is designed well. Otherwise everything will look good on the surface, but hide all the problems until people start using it.

Here we cover topics on AI and ML, how they affect the people that use product and software, and how to improve them as we learn more.

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The extra UX headaches for AI in production

The extra UX headaches for AI in production

It used to be that UX would work with the developers to create a good experience. Dev would build it and then QA would verify it. After that the product would be released and the team moved on to new features. This still works for non-AI products.The current process...

3 steps to ensure AI doesn’t make your product worse

3 steps to ensure AI doesn’t make your product worse

As AI becomes better it has started to become a differentiator between products being offered by different companies there is a push to put it into everything. The idea is so pervasive it lead to a whole genre of memes on using AI as the solution to anything. So where...

AI specific issues while user testing

AI specific issues while user testing

Machine learning is one of the strategies many companies are using as they try to improve and differentiate their product by augmenting the user’s experience. Building artificial intelligence into apps can improve what can be done for customers and users, but can also...